Pricing

Support

Support included (paid plans and trial): by e-mail at support@tikivio.com or with the “Support” button in the application, Monday to Friday from 9 am to 6 pm (Paris time), excluding public holidays.

After the trial, without a subscription: the Free plan

It is not offered at sign-up: an organisation moves to it automatically when an unpaid trial ends, or at the end of the paid period after a cancellation (one organisation per account). It lets you carry on at a small scale, with no payment or invoice: 1 active agent, 1 fetched mailbox, 500 MB of files, 100 new requests per month, no translation of conversations.

Support limited to billing, security and personal data, at most 500 platform e-mails per month, “Powered by Tikivio” notice on the widget and the portal, message presenting Tikivio below the footer of the e-mails sent to requesters; the organisation is deleted after 12 months without a sign-in or a new request (e-mail notices 30 days and then 7 days before, a copy of the data offered). An unpaid due date does not lead to the Free plan: the organisation becomes read-only for 30 days, with its mailboxes no longer collected, then its closure is scheduled and its data is deleted 30 days later, after e-mail reminders.

Support: individual replies only for billing, security and personal data questions; for everything else, the FAQ and the documentation.

Subscription rules

• 14-day trial with no credit card, with the capabilities of the Pro plan. When the trial ends without a subscription, the organisation moves to the Free plan, with reduced limits (nothing is deleted: anything above the limits is frozen), or becomes read-only for 30 days if the same account already has an organisation on the Free plan.
• Trial limits: one trial running at a time per account; at most 2 organisations per account that are not subscribed to a paid plan (5 as soon as one of them is subscribed); 2 trials per e-mail address and 3 per company domain name over 12 months, closed organisations included — write to us if your company needs more. During the trial, attachment storage is limited to 2 GB; the ceiling of the plan you choose applies from the first payment.
• Monthly subscription on an anniversary date: the period starts when the subscription is paid and renews every month on the same day (capped at the last day of the month). Remaining trial days are not carried over. The subscription invoice is issued when the payment is received.
• Immediate upgrade: the price difference, pro rata for the remaining days of the period, is added to the next due date and shown before confirmation.
• Downgrade scheduled for the next due date, cancellable until then; no data is deleted (items beyond the ceilings are frozen; whatever depends on a feature the new plan does not include keeps applying, without any change possible).
• Renewal payment failure: 7 days to settle (reminders on the day, after 3 days and after 6 days); during that time, the period resumes from the due date (no paid day is lost). Then read-only until payment, which starts a new period; without payment within 30 days, the closure of the organisation is scheduled.
• Read-only (unpaid due date not settled, or end of a trial or of a cancelled period when the account already has an organisation on the Free plan): everyone can still sign in and read, creations and replies are refused, mailboxes are not collected (messages stay with your e-mail provider), outgoing request e-mails are deferred. Without a subscription within 30 days, the closure of the organisation is scheduled and its data is deleted 30 days later, after e-mail reminders; a copy of the data remains on offer until then.
• Cancellation at the due date: full service until the end of the paid period, then the organisation moves to the Free plan (or becomes read-only for 30 days if the account already has an organisation on the Free plan); data is kept and you can reactivate until the due date.
• Free plan: never offered at sign-up, one per account, support limited to billing, security and personal data, at most 500 platform e-mails per month; the organisation is deleted after 12 months without a sign-in or a new request, with e-mail notices 30 days and then 7 days before and a copy of the data offered; you can subscribe to a paid plan at any time. An unpaid due date never leads to the Free plan: the organisation becomes read-only, then its closure is scheduled after 30 days without payment.
• The e-mails sent to your requesters carry a Tikivio notice below their footer (general terms, section 5a): during the trial and on paid plans, the line “Powered by Tikivio — create your own help desk too: tikivio.com”; on the Free plan, a short message presenting Tikivio and its free trial, or that same line for a recipient who did not open the request themselves.
• The next date and the next amount excluding VAT are always shown before any confirmation. VAT is shown on the invoice.